Support
Email is the only channel for reaching us
Email: [email protected]
Operator: Shanghai Infinite Imagination Information Technology Co., Ltd
Address: Floor 3, Building 19, Block 8, No. 498 Guoshoujing Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, China
We do not operate a support telephone line or an online support form. Please include your device model, system version, and app version, along with the steps that led to the problem. For requests concerning personal information, we generally respond within 15 business days of verifying the request.
Requirements
iOS 16.0 or later. Augmented-reality scanning needs an iPhone with ARKit support and does not work in the simulator. App restrictions require Screen Time permission granted in system settings.
Common questions
Can the app lock my phone?
No. The app cannot lock your device and does not take over any function of the operating system. You can end a session, pick up the phone, take calls, read notifications, or open other apps at any time. App restrictions you authorise are enforced by the operating system, and you can revoke that authorisation in system settings whenever you like.
Can I make emergency calls during a session?
Yes. The app does not block any incoming call, message, or system notification, and does not delay how the operating system handles emergencies. If you may need to be reached urgently, do not start a session, and set up your operating system's Do Not Disturb exceptions for your emergency contacts.
Why does it need camera access?
For augmented reality: the camera finds the desk in front of you so the virtual jail appears where you set your phone down. The video is processed on the device in real time — never recorded, stored, or uploaded. Decline it and AR placement is unavailable, while the rest of the app keeps working.
Why does it need motion and fitness access?
To tell whether the phone has been lifted, moved, or set back down, which is how the app knows a session was interrupted. Sensor readings are processed in the moment and not retained.
How do I grant or revoke Screen Time permission?
The app asks the first time you use app restrictions. After that, manage the authorisation under the Screen Time entries in system Settings. Revoking it disables app restrictions during a session; everything else continues to work.
How do I delete my data?
Focus records and settings live only on your device. This version has no separate in-app deletion control; clearing the app's storage in system settings or uninstalling the app removes every local record. Because this data never leaves your device, we cannot read or delete it remotely.
I switched phones — are my records still there?
No. This version does not sync to the cloud, so records stay on the original device. Clearing app data, uninstalling, switching devices, or damaging the device will lose them permanently.
AR scanning cannot find a surface. What now?
Work in good light, point the camera at a horizontal desk with visible texture, and pan the device slowly. Glass, uniform reflective finishes, and very dark surfaces are hard to detect.
Is there an Android version?
Not at present. This version is released for iOS only.